The exclusions page is the most useful part of a Dee Why cleaning scope

An exclusion is not a refusal. It is a statement that a task sits outside this agreement, which allows both parties to plan for it elsewhere. Without exclusions, every gap becomes an argument conducted after the fact, usually when something has already gone wrong. With them, the building knows precisely which tasks it needs to arrange separately, and the contractor knows what they have priced.

Exclusions also make quotes comparable, which is why they belong in your request as well as in the response. Asking every bidder to supply a list forces the assumptions into the open. A provider who returns an empty list is not offering a broader service; they have simply not thought about it, and the gaps will surface later as variations at whatever rate applies then.

First, work needing specialist capability: work at height beyond a step platform, licensed trade tasks, pest control, mould remediation, biohazard response and anything requiring an isolation permit. Second, areas outside the boundary: plant rooms, roof spaces, tenant-controlled storerooms, external areas and anything belonging to a landlord or neighbouring occupier. Both categories are usually uncontroversial once written down. Listing them plainly also protects the contractor from being asked to attempt work they are not equipped for.

Third, tasks belonging to occupants: personal desks under a clear-desk rule, dishes left in sinks, personal items, stock shelving and equipment cleaning. Fourth, work available but quoted separately: carpet extraction, hard-floor treatment, high-level dusting, external glass and post-event cleans. This last group is the most useful to a budget holder, because it shows what the annual cost could include beyond the routine figure. Separating the four categories makes the list readable rather than a single undifferentiated block.

Exclusions should be revisited at each review, because buildings change. A storeroom that was excluded because a tenant used it may now be empty. An external area that was somebody else's responsibility may have reverted. A task listed as quoted separately may be occurring often enough to justify moving into the routine schedule at a better rate. None of that is visible unless someone looks at the list deliberately.

It is equally worth checking whether anything has quietly migrated into the service without being priced. Contractors often absorb small tasks to be helpful, and over time that becomes an expectation on one side and an unpaid burden on the other. Bringing those into the scope, priced properly, is better for both parties than leaving them as informal goodwill that disappears when the cleaner changes.